Stream Organising
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Terms & Conditions
Please take a moment to look through our terms and conditions. These cover customer care, payment details and company policies.

Customer Care
  1) We pride ourselves on always putting Clients first, and we are always ready to adapt our service to suit you. However, a Director of Stream Organising must agree any changes in writing.
  2) We are always happy to discuss any problems, difficulties or special requirements you may have.
Privacy Policy
  3) All information supplied to Stream Organising will remain completely confidential and will never be divulged to any third party.
  4) Our top priority is to ensure that you are completely happy with the service we provide, and we will do our utmost to provide total satisfaction.
Payment information
  5) All personal plans are paid in advance and charged at £40 each, unless otherwise agreed in writing by your Stream Organising consultant.
  6) Full working days (8hrs) will be charged at £280 p/d - this includes 1 hour unpaid for lunch unless otherwise agreed by your Stream Organising consultant on project day 1.
  7) All hourly work will be charged at £40p/h unless otherwise agreed in writing by your Stream Organising consultant.
  8) Fees to Stream Organising are payable no later than 14 days after completion of the service with exception to our 15% discounted special 5 day bookings.
  9) All 15% discounted special 5 day bookings are paid in advance of any project days being undertaken and will be charged at the reduced cost of £1190 - equivalent to £34p/h and are non refundable.
  10) All work is undertaken with the proviso that failure to make payment within 14 days may incur additional costs and interest under the Late Payment of Commercial Debts (Interest) Act 1998.
  11) We accept payments by, cash; cheque (with cheque guarantee card) or direct BACS transfer.
  12) Items ordered by Stream Organising on behalf of the Client require payment in advance by, cash; cheque (with cheque guarantee card) or direct BACS transfer.
Gift Vouchers
  13) Gift vouchers require payment in advance by either direct BACS transfer, or cheque (with cheque guarantee card) and will only be issued on receipt of payment. Email confirmation will be sent to the purchaser, who will receive the voucher within 7 days. Vouchers are non-refundable and cannot be exchanged for cash or be used in conjunction with any other offer and will expire after six months of the date of issue.
Travel Expenses
  14) All travel expenses incurred for projects outside the London area will be charged at actual cost and are payable by the Client upon submission of receipts (all receipts provided).
  15) Outer London projects will be rendered on a “Time-Charged” basis.
  16) Projects, which incur parking, or taxi costs or congestion charges regardless of the area, such costs to be borne by the Client, upon submission of invoice.
  17) 48 hours notice is required to cancel or re-schedule a booking. Cancellation must be via email or telephone and acknowledged by a Director of Stream Organising. If less than 48 hours notice is given, the full fee, as previously agreed between the Client and Stream Organising, will be charged.
  18) If work cannot be carried out because access to the property is restricted, Stream Organising reserves the right to levy a maximum charge of the full day’s previously agreed fee. Such fee will be due for immediate settlement.
Returned Payments
  19) Any cheques issued to Stream Organising that are returned unpaid, will incur an administration
fee of £30.00
Company Policies
  20) Stream Organising is happy to recommend specialist hire, but will only accept responsibility for the recommendation alone. It is the Client’s responsibility to obtain the appropriate references/insurances/guarantees before instructing a hire specialist.
  21) Stream Organising is not a broker in respect of specialist hire and all hire is undertaken without recourse or liability to Stream Organising.
  22) Stream Organising consultants are not permitted to lift heavy objects, climb ladders into unconverted loft spaces or undertake any other activities which pose a serious risk of injury.
  23) Stream Organising will never dispose of an item without first obtaining the Client’s permission. Nor will we pressure a Client to dispose of something they wish to keep.
  24) Before any items are disposed of, Stream Organising will provide the Client with an inventory of said items. Once this inventory has been agreed and signed by both parties, the items will be removed from the location.
  25) Having received permission from the Client in question to sell an item/items, Stream Organising accepts no responsibility for the sale of those items, if the Client in question is not the beneficiary.
  26) The laws of England and Wales will govern the construction, validity and performance of this Agreement and the parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising between them.
  27) No amendment or variation to this Agreement will be valid unless agreed in writing by a Director of Stream Organising.
By requesting any service from Stream Organising, the Client will be deemed to have accepted the terms and conditions of this Agreement, which will govern the provision of our services to the exclusion of any other terms and conditions.

contact: Lorraine Wragg   tel: 07818 420 386   email:

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