Customer Care |
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1) |
We pride
ourselves on always putting Clients first, and we
are always ready to adapt our service to suit you.
However, a Director of Stream Organising must agree
any changes in writing. |
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2) |
We are
always happy to discuss any problems, difficulties
or special requirements you may have. |
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Privacy Policy |
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3) |
All
information supplied to Stream Organising will
remain completely confidential and will never be
divulged to any third party. |
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4) |
Our top
priority is to ensure that you are completely happy
with the service we provide, and we will do our
utmost to provide total satisfaction. |
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Payment information |
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5) |
All personal plans are paid in advance and charged at £40 each, unless otherwise agreed in writing by your Stream Organising consultant. |
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6) |
Full working days (8hrs) will be charged at £280 p/d - this includes 1 hour unpaid for lunch unless otherwise agreed by your Stream Organising consultant on project
day 1. |
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7) |
All hourly work will be charged at £40p/h unless otherwise agreed in writing by your Stream Organising consultant. |
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8) |
Fees to Stream Organising are payable no later than 14 days after completion of the service with exception to our 15% discounted special 5 day bookings. |
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9) |
All 15% discounted special 5 day bookings are paid in advance of any project days being undertaken and will be charged at the reduced cost of £1190 - equivalent to £34p/h and are non refundable. |
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10) |
All work is undertaken with the proviso that failure to make payment within 14 days may incur additional costs and interest under the Late Payment of Commercial Debts (Interest) Act 1998. |
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11) |
We accept payments by, cash; cheque (with cheque guarantee card) or direct BACS transfer. |
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12) |
Items ordered by Stream Organising on behalf of the Client require payment in advance by, cash; cheque (with cheque guarantee card) or direct BACS transfer. |
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Gift Vouchers |
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13) |
Gift
vouchers require payment in advance by either direct
BACS transfer, or cheque (with cheque guarantee
card) and will only be issued on receipt of payment.
Email confirmation will be sent to the purchaser,
who will receive the voucher within 7 days. Vouchers
are non-refundable and cannot be exchanged for cash
or be used in conjunction with any other offer and
will expire after six months of the date of issue. |
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Travel Expenses |
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14) |
All travel
expenses incurred for projects outside the London
area will be charged at actual cost and are payable
by the Client upon submission of receipts (all
receipts provided). |
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15) |
Outer
London projects will be rendered on a “Time-Charged”
basis. |
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16) |
Projects, which incur parking, or taxi costs or congestion charges regardless of the area, such costs to be borne by the Client, upon submission of invoice. |
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Cancellation |
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17) |
48 hours
notice is required to cancel or re-schedule a
booking. Cancellation must be via email or telephone
and acknowledged by a Director of Stream Organising.
If less than 48 hours notice is given, the full fee,
as previously agreed between the Client and Stream
Organising, will be charged.
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18) |
If work
cannot be carried out because access to the property
is restricted, Stream Organising reserves the right
to levy a maximum charge of the full day’s
previously agreed fee. Such fee will be due for
immediate settlement. |
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Returned Payments |
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19) |
Any cheques issued to Stream Organising that are returned unpaid, will incur an administration fee of £30.00 |
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Company Policies |
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20) |
Stream
Organising is happy to recommend specialist hire,
but will only accept responsibility for the
recommendation alone. It is the Client’s
responsibility to obtain the appropriate
references/insurances/guarantees before instructing
a hire specialist. |
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21) |
Stream
Organising is not a broker in respect of specialist
hire and all hire is undertaken without recourse or
liability to Stream Organising. |
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22) |
Stream
Organising consultants are not permitted to lift
heavy objects, climb ladders into unconverted loft
spaces or undertake any other activities which pose
a serious risk of injury. |
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23) |
Stream
Organising will never dispose of an item without
first obtaining the Client’s permission. Nor will we
pressure a Client to dispose of something they wish
to keep. |
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24) |
Before any
items are disposed of, Stream Organising will
provide the Client with an inventory of said items.
Once this inventory has been agreed and signed by
both parties, the items will be removed from the
location. |
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25) |
Having
received permission from the Client in question to
sell an item/items, Stream Organising accepts no
responsibility for the sale of those items, if the
Client in question is not the beneficiary. |
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26) |
The laws
of England and Wales will govern the construction,
validity and performance of this Agreement and the
parties submit to the exclusive jurisdiction of the
courts of England and Wales to resolve any dispute
arising between them. |
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27) |
No
amendment or variation to this Agreement will be
valid unless agreed in writing by a Director of
Stream Organising. |
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By requesting any service from Stream Organising,
the Client will be deemed to have accepted the terms
and conditions of this Agreement, which will govern
the provision of our services to the exclusion of
any other terms and conditions. |